General

Facebook connection and saving progress

• Can I play on multiple devices?
• How can I back up my progress?
• How do I connect to Facebook and why should I do that?
• How do I disconnect the game from Facebook?
• Can I invite friends to play?

Payments & purchases

• I didn't receive my purchase!

Troubleshooting & known problems

• I'm unable to open Matilda's gift!
• I'm unable to open the mystery chests due to connection error, what can I do?